The Walmart Product Support Center is a portal that provides consumers product support. The portal provides support for:
The portal offers consumers help with answering questions about product features and specs via phone or the internet; help with understanding how to use most electronic products purchased at Walmart as well as configuration assistance; help with product troubleshooting; help with providing manufacturer information; and help with obtaining service for Asurion Plans.
Walmart assigns a transaction number to your product and plan purchase when your purchase is made at a Walmart store. The transaction number is a string of numbers based on the Store Number (ST#), Register Number (TE#), and Transaction Number (TR#). These numbers together gives you a unique identification number we refer to as the transaction number.
The transaction number is located on your Walmart store receipt. The transaction number is a string of numbers based on the ST#, TE# and TR# found just below the store telephone number. On all screens that you are prompted for a transaction number, the hyperlinked text 'Help me find this on my receipt' will appear. Clicking on the hyperlinked text will display a sample receipt where these fields are highlighted. Clicking on the displayed receipt will cause it to hide again.
If you no longer have your Walmart sales receipt, please contact customer care at 1-888-524-6526 and the Customer Care Representative will assist you.
Many appliances have a model name and number on the front of the unit but this is not the number the manufacturers use. Your receipt may have the serial number of your product, the most common place to find the model and serial numbers is on the label of the box you purchased the product in. The model and serial numbers are also located on the product model number plate. The product Owner's Manual will tell you exactly where the product model number plate is located on your product. Most manufacturer model and serial numbers consist of a combination of letters and numbers. Some will also include dashes and dots.
It is important to take the exact model and serial number from the product model number plate on the product only. Identification numbers on sales receipts, shipping boxes and energy guide stickers usually contain partial model numbers. Do not use these sources to obtain your model number. Use and Care manuals are also not a good way to find your model number. These booklets are often produced to cover several different models and there is no way of identifying which model number is for your product.
When you register a product on the portal, each product and/or package is assigned a unique number, called a 'plan number'. The plan number is our reference number associated with your profile for product registration and claims filing purposes.
It is a Plan that covers the replacement of your covered product as a result of a breakdown due to mechanical and electrical failures including those due to normal wear and tear, surge protection (available from day 1), internal heat, dust and humidity.
The Replacement Plan coverage begins after the manufacturer labor warranty expires. We will replace your product with the gift card that was attached to your brochure or we will issue a check equal to the original purchase price of your product, including taxes, as indicated on your receipt
Under the terms of a Replacement Plan, you will be required to return the covered product and all accessories that came with the covered product in order to receive the gift card funding or a check. Once the gift card or check has been issued, the plan for that product is fulfilled.
How to file a REPLACEMENT claim:
It is a Plan that covers parts and labor to repair your covered product as a result of a breakdown due to mechanical and electrical failures including those due to normal wear and tear, power surges, internal heat, dust and humidity.
In the event your product experiences a breakdown, we will schedule service either in your home, if this service is provided for by the manufacturer or we will provide you instructions on where to send your product for service.
How to file a SERVICE claim:
Click on the Submit Button.
Every product has its own Plan Number, which falls under the category of Service Plan or Replacement Plan. In general, products over $199 including computers are serviceable items, and products under $199 are replacement. When you click on the "File a claim" link, the portal will determine your plan type based on your registration details to ensure your product is handled appropriately.You may also refer to your sales receipt information where the Plan type purchased is indicated.
The No Lemon Policy refers to Service Plans. Replacement Plans by definition do not have service associated with them. If your product experiences a breakdown during the term of the Replacement Plan, subject to limitations and exclusions, the product is replaced not serviced.
No Lemon Policy: After three (3) service repairs have been completed on an individual product, for the same defect, and that individual product requires a fourth (4) repair, as determined by us, we will replace it with a product with equal or similar features and functionality equal to the current market value of the product, not to exceed the original purchase price of the product. Replacement products may be new or rebuilt to meet the manufacturer’s specifications of the original product at our discretion. Technological advances may result in a replacement product with a lower selling price than the original product. The No Lemon Policy does not apply to repairs performed while the product is under the manufacturer’s warranty. Preventative maintenance checks, cleanings, product diagnosis and customer education are not considered repairs for the purposes of the No Lemon Policy. The No Lemon Policy does not apply to Video Game Software/CD/DVD Plans.
See your full terms and conditions for details.
When the system does not have the information it needs for a product, the product is listed as "UNKNOWN PRODUCT." You may click the "Re-identify this product" button and update the product information or else the system will prompt you to update your product with the correct product purchase information when you try to do anything with the product.
If one or more of your products do not appear on the product list page, you may need to register them. On the Product List page, there is an ‘Add Another Product’ button at the top of the page. Before you can register a new product, you will need to locate your receipt for critical product information. Enter all of the required fields using the information from the receipt and follow the registration steps to allow the system to complete product registration. Once the system registers your product, your Product List page will be updated with your product and plan information. If you have more than one account, please check your other accounts, as the product list page only displays the products associated with each specific account.
Please contact customer care at 1-888-524-6526 and a Customer Care Representative will assist you.
Please contact customer care at 1-888-524-6526 and a Customer Care Representative will assist you.
The process of creating an account is a requirement of the Walmart Customer Care Portal. Key elements are required for access; these elements include name, address, primary telephone number, and an email address. Please be sure to enter your email address correctly so your account can be created without any delays. If you continue to experience trouble please contact customer care at 1-888-524-6526 and a Customer Care Representative will assist you or use the chat tool to reach customer care to work with a Customer Care Representative.
Please allow 48-72 hours before registering your plan to ensure that we have received your plan information. When registering a product be sure to have a copy of your receipt or online order invoice. Please enter the transaction number from your receipt if you made your purchase at a Walmart store or the order number from your order form if you made your purchase at Walmart.com. If you are having trouble locating either number, refer to the highlighted fields on the sample receipt.
If you continue to experience trouble please contact customer care at 1-888-524-6526 and a Customer Care Representative will assist you or use the chat tool to reach customer care to work with a Customer Care Representative.
An email address is required to create your account. You need an account to file a claim online. If you do not have an email address, call 1-888-524-6526 and a Customer Care Representative will assist you with the claim process or registration.
The screen size used to develop pages on the Portal is 1024 x 768.
Please call 1-866-803-1749 for customer service on plans purchased before October 7th, 2011.
If you bought a Replacement Plan, you will be sent a cheque for the full value of your product plus applicable taxes in Canadian funds. If you bought a Service Plan; service is NOT available outside of Canada, you must call 1-888-524-6526 to obtain preauthorization for the repair. Once the repair is complete, you will be instructed to fax a copy of the receipt to us to process your reimbursement for the repair.
Click Contact Us below and state your question and one of our helpful staff will reply to you promptly or call 1-888-524-6526 and a Customer Care Representative will assist you.
The Product Protection Plan can be transferred to a new owner at no charge by calling the Product Protection Plan Care Centre at 1-888-524-6526. There are no restrictions provided your plan is valid. Information provided by you must include the Plan number, date of transfer, new owner’s name, complete address and telephone number. NOTE: The video game software/CD/DVD Plan is not transferable. Please refer to the plan Terms and Conditions for details.
You may cancel your Product Protection Plan during the first ninety (90) days by visiting your local Walmart location. You may also cancel this Plan at any time by providing written notice to Asurion at Protection Plan, Attn: Correspondence Department, P.O. Box 1818, Sterling, VA 20167, USA. Please refer to the plan Terms and Conditions for details.