Privacy and Terms

Solution Hub

TERMS OF USE AND PRIVACY POLICY FOR ASURION ONLINE CUSTOMER CARE SITE

PLEASE READ THE TERMS OF USE AND PRIVACY POLICY (COLLECTIVELY “TERMS”) FOR THE ASURION ONLINE CUSTOMER CARE SITE (“THE SITE”) CAREFULLY AND COMPLETELY BEFORE USING THE SITE. THE TERMS ARE A LEGAL CONTRACT BETWEEN YOU AND ASURION AND GOVERN YOUR USE OF THE SITE. THE TERMS LIMIT THE LIABILITY OF ASURION TO YOU AND REQUIRE YOU TO RESOLVE ANY DISPUTES WITH ASURION THROUGH BINDING AND INDIVIDUAL ARBITRATION OR SMALL CLAIMS COURT ACTIONS, RATHER THAN THROUGH JURY TRIALS OR CLASS ACTIONS. IF YOU DO NOT AGREE WITH THE TERMS, DO NOT “CLICK” THE BOX INDICATING THAT YOU HAVE READ AND AGREE TO THE TERMS AND/OR DO NOT USE THE SITE IN ANY MANNER.

CONTACT ASURION AT TERMSOFUSE@ASURION.COM WITH QUESTIONS ABOUT THE TERMS OF USE AND AT PRIVACY@ASURION.COM WITH QUESTIONS ABOUT THE PRIVACY POLICY.

TERMS OF USE

1. DEFINITIONS.

In the Terms, the words:

(a) “Asurion” and “We” and “Us” mean Asurion, LLC and its parents, subsidiaries, branches, affiliates, agents, employees, successors and assigns;

(b) “Online Customer Care Site” and “the Site” mean the Site and the services provided through the Site; and

(c) “You” and “Your” mean an individual who uses the Site and any person or entity represented by that individual.

2. LICENSE.

Subject to these Terms, Asurion grants You a personal, revocable, non-transferable, non-exclusive limited right to access and use the Site for the purpose of receiving services from Asurion and not for any other purpose, including a commercial or business one. We grant You no other rights, beyond what is expressly granted to You in the Terms, and We hereby reserve any and all other rights, including the right to change or discontinue the Site and/or Your access to and use of the Site at any time, for any reason and without notice or liability to You.

3. USE.

The Site is intended for Your personal use only and is not intended for any commercial or business use. You may use the Site only if You can form a binding contract with Asurion and You are not a person who is barred from using the Site by laws of the United States or any other applicable jurisdiction. The Site is operated from facilities in the United States, and We make no representation that it is appropriate or available for use elsewhere.

4. RULES.

You shall not use the Site in any way that violates any applicable laws, rules or regulations or infringes any copyright, trademark or other intellectual property right of any third party or discloses a trade secret or confidential information. Additionally, You shall not use the Site in any way that:

(a) decompiles, uses reverse engineering, disassembles, derives the source code of or decrypts the Site;

(b) removes, obscures, or alters any proprietary,copyright or trademark notices on the Site;

(c) modifies, adapts, improves, enhances or makes any derivative work from the Site;

(d) interferes with or interrupts the Site or any hardware, software, system or network connected with the Site;

(e) compiles, uses, downloads, distributes or otherwise copies the Site or any portion thereof;

(f) is fraudulent or unlawful or contains defamatory or illegal information, images, materials or descriptions;

(g) promotes or provides instructions for illegal activities;

(h) encourages any conduct that would constitute a criminal offense or that gives rise to civil liability;

(i) disseminates viruses or other computer code, files or programs that interrupt, destroy or limit the functionality of any computer software or hardware;

(j) uses any robot, spider, or other automatic or manual process to monitor or copy the Site or any portion thereof; or

(k) sends unsolicited commercial messages or communications or causes such messages to be sent.

5. PASSWORD & ACCOUNT.

You must create an account and establish a password to use the Site. You agree to provide Us with current, complete and accurate information when creating Your account and using the Site. You are solely responsible for any activity that occurs on or in relation to Your account and for keeping Your password confidential, and You are solely liable for any damages resulting from Your failure to do so. If You believe that the confidentiality of Your account or password has been compromised, You should change Your password immediately.

6. PRIVACY & SECURITY.

Our Privacy Policy is available here and explains Our policies with respect to the collection, use and disclosure of information related to or derived from Your use of the Site. Please read the Privacy Policy carefully and completely. It is incorporated by reference into the Terms, and by using the Site, You consent to the collection, use and disclosure of Your information as set forth in the Policy. Since We cannot guarantee the security of Your personal information, You acknowledge and agree that You provide it to Us at Your own discretion and risk.

7. SUBMISSIONS.

The Site may allow You to submit content that You have created to Us, including suggestions, comments or reviews of the services provided by Us (“Submission”). You acknowledge and agree that any Submission by You is non-confidential and non-proprietary and is Our sole and exclusive property and shall not be returned to You. You fully and irrevocably authorize Us to publish or use the Submission in whole or in part, in any manner and/or to distribute the Submission in any medium and through any technologies or channels existing now or in the future. You represent and warrant that You own or have the necessary rights, without the need for any permission from or payment to any other person or entity, to use and to authorize Us to use the Submission. You acknowledge and agree that You will not be provided with any payment or other consideration for any use of the Submission and that You have no expectation to be compensated for any use of the Submission.

8. THIRD-PARTY CONTENT.

The Site may expose You to content, websites, products and services created or provided by parties other than Asurion (“Third-Party Content”). We do not review, endorse or assume any responsibility for Third-Party Content and shall have no liability to You for Your access to or use of Third-Party Content. You access or use Third-Party Content at Your own risk and discretion, and You understand that the Third-Party Content may be subject to other terms and privacy policies.

9. INTELLECTUAL PROPERTY RIGHTS.

You agree that all copyrights, patents, trademarks, trade secrets and other intellectual property or proprietary rights associated with the Site are Our exclusive property, and all such rights not expressly granted to You in the Terms are hereby reserved and retained by Us. If You submit comments or ideas about the Site, including ways to improve it or other Asurion products or services (“Ideas”), You agree that Your submission is gratuitous, unsolicited and without restriction. It does not place Us under any fiduciary or other obligation, and We are free to use the Ideas without compensation to You and/or to disclose the Ideas to anyone on a non-confidential basis. You further acknowledge that We do not, by acceptance of Your submission, waive any rights to use similar or related ideas previously known to Us, or developed by Our employees or obtained from sources other than You.

10. NOTIFICATION OF COPYRIGHT INFRINGEMENT.

We have a policy of removing content from the Site that violates applicable copyright law, pursuant to Section 512 of Title 17 of the United States Code. To notify Us of a possible copyright infringement, You should send a statement to Us by email at DMCAnotification@asurion.com or by certified mail at Asurion Legal Department, P.O. Box 110656, Nashville, TN 37122-0656. The statement should contain the following information:

(a) Your contact information;

(b) a physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is infringed;

(c) identification of the copyrighted work claimed to have been infringed;

(d) identification of the material that is claimed to be infringing and information reasonably sufficient to permit the service provider to locate the material;

(e) a statement that You have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and

(f) a statement that the information in the notification is accurate, and under penalty of perjury, that You are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

11. INDEMNIFICATION.

You agree to indemnify, defend, and hold Us harmless from any claim, proceeding, loss, damage, liability or expense arising out of or in connection with the following:

(a) Your use or misuse of the Site;

(b) Your alleged or actual breach of the Terms;

(c) Your alleged or actual violation of any applicable rule, law, regulation or intellectual property or other right of third parties; or

(d) Your negligence or willful misconduct. We reserve the right to assume the exclusive defense and control of any such matter at Your expense, and You agree to cooperate in that defense.

12. DISCLAIMER OF WARRANTIES.

The following disclaimer shall apply to You to the maximum extent permitted by applicable law.

A. YOU ACKNOWLEDGE AND AGREE THAT THE SITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, AND THAT YOUR USE OF OR RELIANCE ON THE SITE IS AT YOUR SOLE RISK AND DISCRETION. WE HEREBY DISCLAIM ANY AND ALL REPRESENTATIONS, WARRANTIES AND GUARANTIES REGARDING THE SITE, WHETHER EXPRESS, IMPLIED OR STATUTORY, AND INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTY THAT

(A) THE SITE WILL MEET YOUR REQUIREMENTS;

(B) THE SITE WILL BE AVAILABLE, TIMELY, CURRENT, ACCURATE, RELIABLE, COMPLETE, SECURE OR ERROR-FREE;

(C) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION OR OTHER MATERIAL ACCESSED OR OBTAINED BY YOU THROUGH THE SITE WILL BE AS REPRESENTED OR MEET YOUR EXPECTATIONS; OR

(D) ANY ERRORS IN THE SITE WILL BE CORRECTED. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US OR THE SITE SHALL CREATE ANY REPRESENTATION, WARRANTY OR GUARANTY. FURTHERMORE, YOU ACKNOWLEDGE AND AGREE THAT WE HAVE NO OBLIGATION TO SUPPORT OR MAINTAIN THE SITE. YOU ACKNOWLEDGE AND AGREE THAT WE MIGHT NOT BE ABLE TO OFFER THE SITE AT ALL, IN THE ABSENCE OF THE FOREGOING DISCLAIMERS AND LIMITATIONS.

B. IN THE EVENT OF ANY FAILURE OF THE SITE TO CONFORM TO ANY APPLICABLE WARRANTY, YOU MAY NOTIFY US AND WE WILL, AS YOUR SOLE AND EXCLUSIVE REMEDY, USE COMMERCIALLY REASONABLE EFFORTS TO SATISFY THE WARRANTY. WE WILL HAVE NO OTHER WARRANTY OBLIGATION WHATSOEVER WITH RESPECT TO THE SITE, AND ANY OTHER CLAIMS, LOSSES, LIABILITIES, DAMAGES, COSTS OR EXPENSES ATTRIBUTABLE TO ANY FAILURE TO CONFORM TO ANY WARRANTY WILL BE YOUR SOLE RESPONSIBILITY.

13. LIMITATION OF LIABILITY.

The following limitations shall apply to You to the maximum extent permitted by applicable law.

A. UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS OR USE OF OR INABILITY TO ACCESS OR USE THE SITE, WHETHER OR NOT THE DAMAGES WERE FORESEEABLE AND WHETHER OR NOT WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS OR REVENUES, FAILURE TO TRANSMIT OR RECEIVE ANY DATA, LOSS, MISUSE OR DISCLOSURE OF DATA OR CONFIDENTIAL INFORMATION, BUSINESS INTERRUPTION, LOSS OF PRIVACY, CORRUPTION OR LOSS OF DATA, FAILURE TO RECEIVE OR BACKUP YOUR DATA (OR ARCHIVED DATA) OR ANY OTHER PECUNIARY LOSS WHATSOEVER ARISING OUT OF OR IN ANY WAY RELATED TO THE SITE.

B. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, OUR AGGREGATE LIABILITY TO YOU (WHETHER BASED IN CONTRACT, NEGLIGENCE, STRICT LIABILITY, STATUTE OR OTHER THEORY OF LIABILITY) SHALL NOT EXCEED THE AMOUNT OF THE FEES PAID BY YOU TO US, IF ANY, OR $150.00, WHICHEVER IS GREATER. THE FOREGOING LIMITATIONS WILL APPLY EVEN IF THE ABOVE STATED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

14. ARBITRATION AGREEMENT.

Most of Your questions and concerns can be addressed by contacting Us at termsofuse@asurion.com. For any dispute relating to the Site, You agree to first contact Us and attempt to resolve the dispute informally.

A. In the event We cannot resolve the dispute, YOU AND WE agree to resolve any disputes through binding arbitration or small claims court instead of through courts of general jurisdiction. yOU AND WE agree that any arbitration will take place on an individual basis only. YOU AND WE agree to waive our rights to a JURY trial and to participate in CLASS ACTIONS OR OTHER REPRESENTATIVE PROCEEDINGS. This Arbitration Agreement (“A.A.”) shall survive the termination of the Terms and is governed by the Federal Arbitration Act. This A.A. shall be interpreted broadly, and it includes any dispute You have with Us that arises out of or relates in any way to the Site or to Your relationship with Us, whether based in contract, tort, statute, fraud, misrepresentation or otherwise. However, this A.A. does not preclude You from bringing an individual action against Us in small claims court or from informing any federal, state or local agencies of Your dispute. Such agencies may be able to seek relief on Your behalf.

B. To initiate arbitration, send a written Notice of Claim by certified mail to: Legal Department, P.O. Box 110656, Nashville, TN 37122-0656. The Notice must describe the dispute and the relief sought. If We do not resolve the dispute within 30 days of receipt of the Notice, You may start an arbitration with the American Arbitration Association (“AAA”). You can contact the AAA and obtain a free copy of the rules and forms necessary to start an arbitration proceeding at www.adr.org or 1-800-778-7879. We will reimburse You for a filing fee paid to the AAA, and if You are unable to pay a filing fee, We will pay it if You send a written request by certified mail to the Legal Department.

C. The arbitration shall be administered by the AAA in accordance with the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (“Rules”) in effect at the time the arbitration is started and as modified by this A.A. The arbitrator is bound by the terms of this A.A. and shall decide all issues, with the exception that issues relating to the enforceability of this A.A. may be decided by a court. If Your dispute is for $10,000 or less, You may conduct the arbitration by submitting documents to the arbitrator or by telephone. If Your dispute is for more than $10,000, Your right to hearings will be determined by the Rules. Unless otherwise agreed, any hearings will take place in the county/parish of Your mailing address. We will pay all filing, administration and arbitrator fees for any arbitration, unless Your dispute is found by the arbitrator to have been frivolous or brought for an improper purpose under Federal Rule of Civil Procedure 11(b). In that case, the Rules govern payment of such fees.

D. The arbitrator shall issue a decision including the facts and law upon which his/her decision is based. If the arbitrator finds in Your favor and issues a damages award that is greater than the value of the last settlement offer made by Us or if We made no settlement offer, and the arbitrator awards You any damages, We will: (1) pay You the amount of the award or $2,500, whichever is greater; and (2) pay Your attorney, if any, the attorney's fees and expenses reasonably incurred by him/her in the arbitration. While that right to attorney’s fees/expenses is in addition to any right You may have under applicable law, neither You nor Your attorney may recover duplicate awards of attorney’s fees/expenses. We hereby waive any right We may have under applicable law to recover attorney’s fees/expenses from You if We prevail in the arbitration.

E. If You or We seek declaratory or injunctive relief, that relief can be awarded only to the extent necessary to provide You or Us relief. YOU AND WE AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST the OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT IN A PURPORTED CLASS ACTION, CLASS ARBITRATION OR OTHER REPRESENTATIVE PROCEEDING. Unless You and We agree otherwise, the arbitrator may not consolidate Your dispute with the dispute of any other person and may not preside over any form of representative or class proceeding. If this specific provision of this A.A. is found to be unenforceable, then the entirety of this A.A. is null and void.

15. CLAIM LIMITATION.

Unless otherwise allowed by applicable law, any claim related to the Site shall be brought within one year of the events giving rise to the claim. Failure to assert any such claim during that one-year period results in the claim being forever waived and barred.

16. SEVERABILITY & WAIVER.

If any provision of the Terms is found to be invalid or unenforceable, it should be modified to the extent possible to make it valid or enforceable without losing its intent and purpose. If no such modification is possible, the provision should be severed from the Terms. Any failure to enforce a provision of the Terms shall not be deemed a waiver of that provision.

17. GOVERNING LAW & ENTIRE AGREEMENT.

The Terms shall be governed by and construed in accordance with the laws of the State of Tennessee, without regard to conflicts of law provisions. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. The Terms constitute the entire agreement between You and Us with respect to Solution Hub and supersede any prior or contemporaneous agreements.

PRIVACY POLICY

Last updated: May 18, 2017

We value privacy, especially yours

At Asurion, we take protecting your privacy seriously. In order for our sites, products, and services (collectively “services”) to function properly, we need to collect and use some of your personal information. We want you to understand what personal information we collect and how it is used.

This policy is incorporated as part of the Terms of Service that apply to your use of the services. When you use our services, you acknowledge that you have accepted the Terms of Service and this policy without exception. You also acknowledge that you consent to our privacy practices, including our use and disclosure of your personal information.

If you do not consent to the Terms of Service or this policy, please do not use our services or provide any personal information.

What’s covered by this policy

Any Asurion-affiliated site, product or service which links to this policy and any collection, storage, transfer, sharing, disclosure and handling of your personal information when you use our services which we define below.

This Policy does not cover and we are not responsible for third-party sites or applications that may be linked from our sites; linking to them does not imply an endorsement. We are not responsible for these sites or applications or any information they may collect. You should always review the privacy policy of any third-party site or application.

Personal information we collect

When you use our services, we may collect the below types of personal information:

  • Name;
  • Mailing address;
  • Email address;
  • Cell phone number;
  • Information that identifies your mobile device, such as Electronic Serial Number ("ESN") or International Mobile Equipment Identity ("IMEI") data;
  • Device serial number and media access control ("MAC") address;
  • Information collected after obtaining your permission during your use of the site, product or service;
  • Any information that you provide as part of filing a claim;
  • Other information that personally identifies you or is linked or linkable to you.

As part of the claim process, Asurion or its affiliates may require you to provide a copy of your driver’s license, passport, military ID, or other personal identification card. Additionally, in order to process your claim, Asurion or its affiliates may request your shipping and billing information, credit card information or other preferred payment means.

Asurion and its partners use cookies or similar technologies to analyze trends, administer the site, track users’ movements around the site, and to gather demographic information about our user base as a whole.

Asurion also gathers certain information about the use of Asurion’s services, including the number of unique visitors, the frequency of visits, how users interact with the sites, user experience preferences, IP address, and other information that may help Asurion improve the customer experience, mitigate fraudulent activity, and comply with legal requirements. Such information may include, but is not limited to the following:

Log information

When you visit Asurion’s sites we automatically collect and store certain information in our server logs. This type of information includes details of how you interacted with our services. It may include personal information such as: IP address, Unique Device Identifier, or CallerID / ANI (Automatic Number Identification) information, content of web pages, transaction with APIs (Application Program Interface), transactions with IVR (Interactive Voice Response) systems, activity and content of visitor interaction with call center representatives; application usage activity, hardware information, hardware and system settings, browser type, browser language, the date and time of your request, referral URL, etc.

Cookies

A cookie is a small, data file that is managed by your web browser or other application and stored on your local system. Asurion uses session and persistent cookies to, among other things, identify your computer during a particular interaction and analyze your behavior during a particular visit. Most web browsers provide you with the ability to accept or decline cookies, as well as to be warned each time a cookie is being sent. If you choose to decline cookies, you may not be able to fully use Asurion’s services.

Pixel tags

Pixel tags, also known as web beacons, help Asurion better manage user experience and content tracking. Pixel tags are tiny graphics with a unique identifier, which provide a similar function to cookies and are used to track user interaction with content provided by Asurion or an affiliate organization. In contrast to cookies, which are stored on a user’s computer hard drive, pixel tags are embedded invisibly within content. The small size and transparency of pixel tags are not intended to deceive content recipients, but minimize distraction.

Third-party data sources

Asurion may leverage external data sources in order to provide context and background on the users of its services in order to improve customer experience, mitigate fraud or malicious activity, or comply with internal company and external regulatory requirements.

Do Not Track and Third-Party Advertising Cookies

Do-Not-Track is a public-private initiative, http://www.w3.org/2011/tracking-protection/, that has developed a technical “flag” or signal that an end-user may be able to activate within their browser software to notify sites that they do not wish to be “tracked” by third parties as defined by the initiative. The initiative, however, has not reached a consensus as to exactly what technical or other actions those parties receiving the signal should take. As a result, Do-Not-Track has not yet been standardized and most sites, including Asurion Sites, do not alter their behavior or change their services when they receive a “do-not-track” flag or signal. You can, however, make decisions about your privacy and the advertisements you receive.

Some of the ads you receive on sites are customized based on predictions about your interests generated from your visits to different Sites. This type of ad customization is sometimes called “online behavioral” or “interest-based” advertising. We partner with a third-party to manage our advertising on other sites. Our third-party partner may use cookies or similar technologies in order to provide you advertising based upon your browsing activities and interests. If you wish to opt out of interest-based advertising click here. Please note you will continue to receive generic ads. As an alternative to the opt-out, you can also elect to block all cookies from first parties (such as Asurion) and from third parties (such as entities involved in advertising) by using the cookie blocking options built into your browser software. Please note, however, that if you do decide to block cookies, some parts of Asurion’s sites may not function correctly.

How we use your personal information

 Asurion may use your personal information to:

    • Fulfill a service to you;
    • Complete your purchase;
    • Establish and verify your identity;
    • Activate and maintain and your account;
    • Handle and resolve billing disputes;
    • Monitor and maintain the performance and functionality of the device consistent with your choices;
    • Provide technical support and click-to-chat functionality;
    • Protect and improve our services;
    • Offer updates, notices and other information about site, product or services and services available from Asurion or its affiliates as permitted by law. (Note: at any time you may choose to withdraw your consent to Asurion’s use or disclosure of your personal information for marketing and promotional purposes by contacting Asurion as outlined in Where to turn with questions section of this policy);
    • Respond to your questions, inquiries, comments and instructions;
    • To enforce the applicable Terms of Service;
    • Comply with the law and defend our rights;
    • Track and analyze de-identified data and provide such data to third parties that provide services to Asurion;
    • Protect against fraud and potential fraud;
    • Notify you of any known breach of your personal information; and
    • Maintain the security and integrity of Asurion’s systems and services.

How we share your personal information

We will not use or disclose your personal information to non-affiliated third parties except as disclosed in this policy.

Asurion may transfer or license your personal information to:

  • Non-affiliated companies to assist us in providing, maintaining and operating our services or marketing. These companies are required to comply with the principles set out in this policy and only use such personal information for the purposes for which it was provided to them;
  • A third-party, in the event of a proposed or actual purchase, sale (including a liquidation, realization, foreclosure or repossession), lease, merger, amalgamation or any other type of acquisition, disposal, transfer, conveyance or financing of all or any portion of its business or of any assets or shares of our business or a division thereof in order for you to continue to receive the same or similar products and services from the third-party. In such an event, we will provide notice of any material change to this policy, or our services, in the manner described in this policy. In these circumstances, personal information may be shared with the actual or prospective purchasers or assignees, or with the newly acquired business.

Asurion may also disclose your personal information to:

  • Comply with the law and/or legal process in which a formal request has been made (e.g. request from an administrative oversight agency, civil suit, subpoena, court order or judicial or administrative proceeding);
  • Defend our rights and/or property or the rights and property of others;
  • Enforce our Terms of Use and/or this policy;
  • Respond to claims that the content(s) of a communication violates the rights of another;
  • Detect, prevent or otherwise address fraud, security, or technical issues.

How we protect your personal information

We use commercially reasonable technical, administrative, and physical controls best practices to protect your personal information including data encryption where appropriate; however, since the Internet is not a 100% secure environment, we cannot ensure the security of personal information during its transmission between you and us. Accordingly, you acknowledge that when you transmit such personal information, you do so at your own risk. We will notify you of any confirmed security breach of your personal information to the extent required by and in accordance with state and federal law.

How long we keep your personal information

Asurion will retain your personal information as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or not prohibited by applicable law.

How you are notified if the policy changes

We may change this policy from time to time. If we do, we will post the updated policy with the last revised date. Your continued use of the site, product or service means that you consent to the updates. You should periodically read the policy to understand our privacy practices.

If we make material changes to this policy, then we will notify you in the site, product or service or by email and seek your affirmative consent. 

Communicating with you electronically

By using our services, you agree that we can communicate with you electronically. This includes any required notifications (i.e. legal, technical, regulatory, security, privacy) relating to your use of the services.

Commercial messages

Where required, Asurion will seek your express consent to send such messages. This consent is sought by Asurion, LLC, 648 Grassmere Park, Nashville, TN 37211. You may withdraw your consent by using the "unsubscribe" link located at the bottom of our messages, contacting us at the address listed above, or by emailing privacy@asurion.com.

Your rights related to your personal information

While we take various steps to ensure the accuracy and completeness of your personal information, we rely upon you to provide accurate and complete personal information when interacting with us.

Upon your request and as allowed or required by law and consistent with our applicable partner agreements, you may request Asurion to take the following actions with your personal information: (i) provide you with a copy, (ii) correct, (iii) update, (iv) delete, To make such a request, or if you have a privacy-related complaint, please contact Asurion via postal mail or email as provided in the Where to turn with questions section of this policy.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third-party dispute resolution provider at https://feedback-form.truste.com/watchdog/request.  

A few notes about social media

Please be aware that any information that you submit to a social media site such as Facebook, Instagram or Twitter is done at your own risk and without any expectation of privacy. Asurion cannot control the actions of social media site users and is not responsible for any content or submissions contained on such sites. You should always review the privacy policy of any third-party site or site, product or service.

By using any functionality that permits submissions to social media sites, you are indicating that you have reviewed the applicable privacy policy and terms of use of that site. Additionally, in the event that we offer functionality through the  site, product or service that permits the posting of content on social media, please be aware that these sites may allow you to publicly post, and share this content. Asurion cannot guarantee the privacy and safety of these sites and is therefore not responsible for any content you post. Use these features at your own risk.

Children under 13

The site, product or service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you become aware that your child is accessing the site, product or service and providing personal information without your consent, please contact us by using the information provided below. We will take steps to remove personal information from our storage systems and terminate the account if we determine that a child under 13 has accessed the services.

For non-U.S. residents

We may transfer personal information that we collect about you outside of the country in which it was collected.  If you are visiting from the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that you are transferring personal information about yourself to a country and jurisdiction that does not have the same data protection laws as the European Union. By doing so, you are consenting to the transfer, use, and disclosure of personal information about yourself to the U.S. as described in this policy.

APEC participation

The Asurion privacy practices, described in this policy, comply with the APEC Cross Border Privacy Rules System. The APEC CBPR system provides a framework for organizations to ensure protection of personal information transferred among participating APEC economies. More information about the APEC framework can be found here.

Your California privacy rights

Under California law, California residents may opt-out of Asurion disclosing their personal information to third parties for their marketing purposes. If you are a California resident and do not want Asurion to disclose your personal information to third parties for their marketing purposes, please contact Asurion by any of the ways described in the Where to turn with questions section below and Asurion will respond within 30 days.

Accountability and governance

Asurion has implemented various measures to monitor compliance with and enforce this policy.

Where to turn with questions

If you have any questions about this policy, about our site, product or service, or want to request access to, correction, or deletion of your personal information, or have a privacy-related complaint, you can contact Asurion by email at privacy@asurion.com.

You may also contact us at:

Asurion

Attn: Privacy Office

c/o Office of the General Counsel

648 Grassmere Park

Nashville, TN 37211