Frequently Asked Questions

Solution Hub

Depot Repair FAQs

  • First you will receive a shipping label from UPS, depending on your selection when you filed the claim it will arrive via email from pkginfo@ups.com or in your mailbox from the Post Office. ***Note: To avoid incurring fees, please be sure to ONLY use the shipping label we send you.
  • Next you will package the product carefully by following the shipping instructions sent to you, you can also view/print them at www.asurion.com/si. Be sure to include the Repair Information Form within the box with your product, because any missing information may delay the repair. Put the shipping label we send you on the box and drop it off at a UPS location or arrange for UPS pickup ship it to us.
  • Our repair process takes approximately 4 -7 business days, starting from when we receive your product at our facilities. We will be sending you updates on your product repair status the entire time your product is with us; this includes when it is received at our facilities and when we ship it back to you.
  • 85% of repairs can be completed within 4 business days; however, some repairs may require special parts that could extend the repair time 1 to 2 days. We will do our best to notify you if this is the case.

In-Home Repair FAQs

  • Contact us at the number listed on your brochure.

Replacement Claim FAQs

  • You’ll receive a shipping label and packaging instructions from our shipping partners via US Mail or email, the choice of which you selected when you filed the claim.
  • Using the packaging instructions you received, you’ll pack your product carefully, attach the shipping label to the box and ship it.

    Note: please be sure to use ONLY the approved shipping label for shipment.