First you will receive a shipping label from UPS, depending on your selection when you filed the claim it will arrive via email from firstname.lastname@example.org or in your mailbox from the Post Office. ***Note: To avoid incurring fees, please be sure to ONLY use the shipping label we send you.
Next you will package the product carefully by following the shipping instructions sent to you, you can also view/print them at www.asurion.com/si. Be sure to include the Repair Information Form within the box with your product, because any missing information may delay the repair. Put the shipping label we send you on the box and drop it off at a UPS location or arrange for UPS pickup ship it to us.
Our repair process takes approximately 4 -7 business days, starting from when we receive your product at our facilities. We will be sending you updates on your product repair status the entire time your product is with us; this includes when it is received at our facilities and when we ship it back to you.
85% of repairs can be completed within 4 business days; however, some repairs may require special parts that could extend the repair time 1 to 2 days. We will do our best to notify you if this is the case.
Please allow 4 business days for US Mail and 24 business hours for email to arrive. Emails can be stopped by spam filters within your email account. Please check your junk mail filters to see if the shipping label is there. If you still have not received your shipping label after that time period, please contact the number listed on your brochure, Mon – Fri. 7am – 7pm (CST).
The Box - package in a sturdy cardboard box that has enough space for extra packing material.
The Packing Material - please use plastic or foam packing-peanuts to prevent damage during shipping. The unit should be wrapped in bubble wrap or plastic wrap to keep the peanuts from getting inside. A plastic bag taped shut will also work. PRODUCTS THAT ARE SHIPPED WITHOUT PADDING MAY BECOME DAMAGED DURING TRANSIT WHICH IS NOT COVERED BY YOUR PLAN. PLEASE BE SURE TO ADD SOME KIND OF PADDING TO THE SHIPPING BOX.
Finally, make sure the box does not have any old shipping labels on it.
Shipping: Affix the pre-paid shipping label to the outside of your shipment and drop it off for shipping as directed (usually UPS). (UPS shipping locations can be found at: http://www.ups.com/dropoff).
Please DO NOT send cords, controllers, battery packs, or other accessories. We only need your product to complete the repair. If one of your accessories is defective and you need us to repair it, you may send it but please be sure to note the accessory on the Repair Information Form under. Also, please provide a brief description of the problem with unit or accessory as well.
We strive to repair all customer products and send the same product back to the customer. However, there are times when we are not confident in the functionality of a product and reserve the right to replace the product per your Plan’s terms and conditions. ***Note: This does not interfere with your extended warranty.
You should back up as much of your data as possible. While we strive to protect customer data, it is sometimes necessary to replace hard drives or reformat the product during the repair process. This will cause all stored data on your product to be erased. We cannot guarantee the integrity of the data in any product and asks that you take all reasonable back-up measures.
Please allow 5 business days for US Mail or 24 business hours for an email to arrive. Emails can be stopped by spam filters within your email account. Please check your spam or junk mail filter to see if the shipping label is there. If you still have not received your shipping label after that time, please contact the number listed on your brochure or confirmation email.
The Box-package in a sturdy cardboard box that has enough space for extra packing material.
The Packing Material-The unit should be wrapped in bubble wrap or at least 3-4 inches of foam packing-peanuts to prevent damage during shipping.
RETURN PRODUCTS SHIPPED WITHOUT PADDING MAY BECOME DAMAGED DURING TRANSIT. SHIPPING DAMAGE IS NOT COVERED BY YOUR PLAN.
So be sure to securely wrap your product in protective material before packing and sealing the shipping box.
Finally, if you are re-using a shipping box, it’s important to completely remove any old shipping labels from it. Any remaining shipping labels may prevent your product from reaching the right destination.
Shipping: Affix the pre-paid shipping label to the outside of your shipment and drop it off for shipping as directed (usually UPS). (UPS shipping locations can be found at:http://www.ups.com/dropoff).